Privacy Policy

1. Introduction

Mister Maintenance ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website mistermaintenance.co.uk or use our services.

2. Information We Collect

We collect information that you provide directly to us when you:

• Fill out our contact form
• Request a quote or service
• Call or email us directly
• Subscribe to updates (if applicable)

Personal Information: Name, email address, phone number, postal address, and service requirements.

Technical Information: IP address, browser type, device information, and pages visited (collected automatically via standard web logs).

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide quotes and schedule appointments
• Communicate with you about our services
• Improve our website and services
• Comply with legal obligations
• Maintain records for business purposes

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (GDPR), we process your personal data based on:

• Consent: You have given explicit consent for us to process your data for specific purposes (e.g., contacting you about services)
• Contract: Processing is necessary to fulfill our contractual obligations to provide services
• Legitimate Interests: We have legitimate business interests (e.g., improving our services) that do not override your rights

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party providers who help us operate our website and deliver services (e.g., web hosting, email services)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In the event of a merger, sale, or business transfer

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Typically, we retain customer records for 7 years for accounting and legal purposes.

8. Your Rights (GDPR)

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us using the details below.

9. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: